Terms and Conditions of Service

Bello Pools and Lawns – Swimming Pool & Lawn Services

(Domestic, Commercial & Body Corporate Clients – Queensland)

 

These Terms and Conditions (“Terms”) apply to all services provided by [Company Name] (“we”, “us”, “our”, “the Contractor”) to any customer, including domestic clients, commercial entities, body corporates, strata managers, property managers, or authorised representatives (“you”, “the Client”).

 

By engaging our services, requesting a quote, or permitting attendance at a property, you agree to be bound by these Terms.

​​

1. Authority to Engage (Commercial & Body Corporate Clients)

Where services are requested by a body corporate, strata manager, property manager, or agent, the Client warrants they have full authority to engage the Contractor.

 

The instructing party agrees to be jointly and severally liable for all charges incurred, regardless of whether payment is later disputed with an owner, committee, or third party.

​​

2. Scope of Services

Services will be provided in accordance with the agreed quotation, service schedule, work order, or written instructions.

 

Any work outside the agreed scope — including additional labour, chemicals, repairs, emergency attendance, or compliance-related requirements — will be charged separately unless expressly included in writing.

​​

3. Minimum Call-Out & Attendance Fee

A minimum call-out fee applies where the Contractor attends a property, including but not limited to:

 

• Site visits requested for quotes, inspections, or assessments

• Situations where we are unable to commence or complete work due to access issues, site conditions, client instructions, or third-party interference

• Jobs cancelled or aborted upon arrival

​

The minimum call-out fee covers travel, time, and administrative costs and is payable regardless of whether work proceeds.

​​

4. Site Access & Readiness

The Client must ensure safe, clear, and unrestricted access to the property at the scheduled time.

 

This includes unlocked gates, plant rooms, pump rooms, electrical boards, and chemical storage areas.

​

Missed Service

If access cannot be obtained for any reason outside the Contractor’s control, the visit will be deemed a Missed Service, and:

• The full service fee or minimum call-out fee may be charged

• No credit, refund, or free re-attendance will apply

​​

5. Pool Water Levels

Pools must be maintained at a sufficient operational water level to allow servicing.

• If a pool is not adequately topped up and cannot be serviced, the visit will be treated as a Missed Service

• Applicable service or call-out fees will apply in full

​​

6. Emergency Call-Outs (Commercial & Domestic)

Emergency call-outs are services requested outside scheduled visits, including urgent water quality issues, equipment failures, safety risks, or compliance concerns.

• Emergency call-outs attract a higher rate, minimum charge, and/or after-hours surcharge

• Attendance is subject to technician availability

• Emergency call-outs do not guarantee rectification, only attendance and reasonable action

​​

7. Queensland Body Corporate & Strata Compliance

Where services are provided to a body corporate or community titles scheme under the Body Corporate and Community Management Act 1997 (QLD):

• The Client acknowledges responsibility for compliance, approvals, and disclosure obligations

• The Contractor is not responsible for enforcement of by-laws, owner disputes, or committee resolutions

• Instructions provided by a strata manager or authorised representative are deemed valid unless notified otherwise in writing

​​

8. Pricing, Invoicing & Payment Terms

• All prices are exclusive of GST unless stated otherwise

• Invoices are issued electronically

• Payment is due strictly by the due date stated on the invoice

​​

9. Late Payment & Suspension of Services

• A $15 late fee will be applied to any invoice not paid by the due date

• All future and ongoing services will be suspended immediately until outstanding balances are paid in full

​

Suspension of services does not waive payment obligations for services already performed or scheduled.

​​

10. Debt Recovery

Any invoice remaining unpaid 45 days from the invoice date will be automatically referred to a debt collection agency without further notice.

 

The Client agrees to pay, on a full indemnity basis:

• Debt collection agency fees

• Legal and court costs

• Administrative and enforcement fees

• Any other costs incurred in recovering the debt

​

These amounts are payable in addition to the original debt.

​​

11. Workplace Health & Safety

The Client warrants that all sites comply with applicable Queensland Workplace Health & Safety legislation.

 

We reserve the right to cease work immediately where unsafe conditions exist, without penalty or liability.

​​

12. Liability & Risk Allocation

To the maximum extent permitted by law:

• We are not liable for pre-existing defects, ageing infrastructure, hidden faults, or non-compliant installations

• We are not responsible for consequential loss, loss of income, or indirect damages

• The Client indemnifies the Contractor against claims arising from site conditions, third-party actions, or equipment failure beyond our control

​​

13. Termination

We reserve the right to terminate or refuse services where:

• Invoices remain unpaid

• Access issues occur repeatedly

• Safety risks are identified

• These Terms are breached

​

Termination does not affect the Client’s obligation to pay outstanding amounts.

​​

14. Governing Law

These Terms are governed by the laws of Queensland, Australia, and the parties submit to the jurisdiction of Queensland courts.

​​

15. Acceptance

By requesting a quote, booking a service, or permitting attendance at a property, the Client acknowledges acceptance of these Terms and Conditions.